Delete Your TerraGo Account

Last updated: 18 July 2026

You may request deletion of your TerraGo app account and personal information associated with the account.

Request deletion through email privacy@terragoland.com

Suggested Information to be included in the email.

Full name
Telephone number registered on TerraGo
What would you like us to delete?

• My TerraGo account and associated data;
• Specific personal information;
• Other request.

Any other additional information

Identity verification

To protect customers from unauthorised account deletion, we may verify your identity using:

• A one-time verification code;
• Your registered telephone number;
• Information relating to your TerraGo account or purchase;
• Another reasonable identity-verification method.

Do not submit your Mobile Money PIN through email or call.

Information we delete

Subject to legal and contractual retention requirements, account deletion may include deletion or anonymisation of:

• Your TerraGo login account;
• Authentication credentials and active login sessions;
• Optional profile information that is no longer required;
• Device-notification tokens;
• Marketing preferences;
• Non-essential app-usage information linked to your account.

Information we may retain

TerraGo may retain information that is reasonably necessary for:

• An active or completed land purchase;
• A land sale agreement;
• Payment reconciliation;
• Receipts, accounting and tax records;
• Title processing and transfer;
• Fraud prevention and security;
• Responding to disputes or complaints;
• Establishing, exercising or defending legal claims;
• Compliance with legal and regulatory obligations.

Retained information will not be used for unrelated marketing purposes.

Active land purchases

Deleting your app account does not terminate or cancel a land purchase.

Where you have an active purchase, TerraGo may continue to retain and process the information required to:

• Administer the land sale agreement;
• Receive and reconcile payments;
• Communicate important contractual information;
• Process transfer and title documentation;
• Comply with legal obligations.

Contact TerraGo before deleting your account if you require assistance relating to an active purchase.

Processing time

We aim to acknowledge verified deletion requests promptly and ordinarily complete eligible deletion or anonymisation within 30 days.

More time may be required where:

• Identity verification is incomplete;
• The request is unusually complex;
• Information forms part of an active transaction;
• Retention is required by law or contract;
• The information is needed in connection with a dispute, fraud investigation or legal claim.

We will explain where a request cannot be completed fully.

Contact

For assistance with account or data deletion:

Email: privacy@terragoland.com
Telephone and WhatsApp: +256 747 350 077
Website: www.terragoland.com