TerraGo App Terms of Use

Effective date: 18 July 2026

1. About these terms

These Terms of Use govern your access to and use of the TerraGo mobile application and related digital services.

The app is operated by TerraGo Real Estate Limited.

By creating an account or using the app, you agree to these Terms of Use and our Privacy Policy.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create a TerraGo land-purchase account.

You must provide information that is accurate, complete and current.

TerraGo may request information or documents necessary to verify your identity or administer a transaction.

3. Purpose of the app

The TerraGo app allows users to:

• Explore available TerraGo estates and plots;
• View property information, locations and prices;
• Review available payment options;
• Request site visits;
• Apply to purchase or reserve a plot;
• Track instalments and outstanding balances;
• View payment and purchase information;
• Contact TerraGo for assistance.

Some functions may not be available to every user, estate or plot.

4. Your account

You are responsible for:

• Keeping your telephone number, PIN and login credentials secure;
• Ensuring that information associated with your account is accurate;
• Preventing unauthorised access to your phone and account;
• Informing TerraGo promptly if you suspect unauthorised access.

You must not allow another person to impersonate you or use your account to conduct an unauthorised transaction.

TerraGo may temporarily restrict an account where reasonably necessary to investigate suspected fraud, unauthorised access, security concerns or a violation of these terms.

5. Plot information and availability

TerraGo aims to provide accurate information concerning plots, including prices, sizes, locations, availability and payment options.

However:

• Availability may change before the app is updated;
• A plot shown as available is not necessarily reserved for you;
• Maps, drawings and images may be illustrative;
• Acreage and dimensions remain subject to survey and transaction documentation;
• Prices and payment options may vary by estate, plot and transaction.

TerraGo will provide the relevant transaction documents before or during the purchase process.

6. Selecting or purchasing a plot

Pressing Buy this plot, submitting a purchase request or selecting a payment plan does not by itself transfer ownership of land to you.

A purchase becomes binding only when the applicable requirements have been completed, which may include:

• Confirmation by TerraGo;
• Identity verification;
• Execution of a land sale agreement;
• Payment of any required amount;
• Satisfaction of other stated transaction conditions.

The terms of the signed land sale agreement take priority over the information displayed in the app where there is any inconsistency.

7. Instalment information

The app may show daily, weekly, monthly or quarterly payment options and estimated totals.

These calculations are provided to help you understand available payment arrangements. The applicable:

• Purchase price;
• Instalment amount;
• Payment frequency;
• Payment period;
• Charges;
• Consequences of late payment;
• Cancellation terms;
• Transfer requirements,

will be governed by your land sale agreement and related transaction documents.

8. Payments

You are responsible for:

• Making payments using an approved payment channel;
• Confirming that the correct TerraGo account or merchant is selected;
• Keeping payment confirmation records;
• Reporting failed, duplicated or incorrectly allocated payments promptly.

TerraGo will never ask for your Mobile Money PIN.

A payment displayed as pending is not treated as completed until TerraGo or the relevant payment provider confirms receipt.

9. Payment discrepancies

Contact TerraGo promptly if:

• A payment is not reflected;
• The amount shown is incorrect;
• A payment was duplicated;
• A transaction failed but your account was charged;
• You believe a payment has been applied to the wrong plot.

TerraGo may request a transaction reference or proof of payment to investigate.

10. Cancellations, terminations and refunds

The cancellation, termination and refund rules applicable to a land purchase are contained in the relevant reservation documents, land sale agreement or other transaction terms.

Deleting the TerraGo app or your TerraGo account does not:

• Cancel a land purchase;
• Terminate a land sale agreement;
• Remove an outstanding balance;
• Create an automatic entitlement to a refund;
• Release either party from contractual obligations.

Contact TerraGo for the procedure applicable to your transaction.

11. Site visits

A site-visit request is subject to confirmation, staff availability, weather, access conditions and other operational considerations.

Users attending a site visit must follow reasonable safety and access instructions provided by TerraGo or its representatives.

12. Acceptable use

You must not:

• Use the app unlawfully or fraudulently;
• Provide false or misleading information;
• Attempt to access another customer’s account;
• Interfere with the app’s operation or security;
• Introduce malicious software;
• Attempt to reverse engineer or copy the app except where permitted by law;
• Use automated systems to extract listings or customer information;
• Abuse or threaten TerraGo employees, contractors or customers;
• Use the app to infringe another person’s rights.

13. Intellectual property

The TerraGo app and its content—including its software, logos, branding, text, images, drawings and design—belong to TerraGo or its licensors.

TerraGo grants you a limited, personal, non-exclusive and revocable right to use the app for its intended purpose.

No ownership rights are transferred to you.

14. Third-party services

The app may use or connect to services provided by third parties, including payment providers, map providers, telecommunications companies and hosting providers.

TerraGo is not responsible for interruptions or failures caused solely by a third-party service outside TerraGo’s reasonable control.

Your use of a third-party service may also be governed by that provider’s terms.

15. App availability

We do not guarantee that the app will always be uninterrupted or error-free.

We may temporarily suspend or restrict access for:

• Maintenance;
• Updates;
• Security work;
• Technical faults;
• Legal or regulatory reasons;
• Circumstances outside our reasonable control.

A temporary app outage does not remove payment or contractual obligations under a land sale agreement. Alternative payment or support channels may remain available.

16. Information provided through the app

The app provides information about TerraGo properties and services. It does not constitute independent legal, financial, surveying or investment advice.

You may obtain your own professional advice and conduct appropriate due diligence before entering into a land transaction.

17. Limitation of liability

To the fullest extent permitted by applicable law, TerraGo will not be responsible for indirect, incidental or consequential loss arising solely from:

• Temporary interruption of the app;
• Loss of access caused by your device or telecommunications provider;
• Unauthorised account access caused by your failure to secure your credentials;
• Reliance on information that has clearly been superseded by a signed agreement;
• The failure of a third-party service outside TerraGo’s reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded.

18. Account suspension or termination

TerraGo may suspend or terminate app access where reasonably necessary because of:

• Fraud or suspected fraud;
• Unauthorised access;
• A material violation of these terms;
• A legal or regulatory requirement;
• A serious security risk.

Suspension or termination of app access does not, by itself, terminate a land sale agreement.

19. Account deletion

You may request deletion of your account in accordance with the Account and Data Deletion page.

Certain contractual, payment and legal records may be retained after account deletion where they remain necessary.

20. Changes to the app or these terms

TerraGo may update the app or these terms from time to time.

Material changes may be communicated through the app, website, SMS or another reasonable channel.

Continuing to use the app after updated terms take effect constitutes acceptance of those terms, subject to applicable law.

21. Governing law

These Terms of Use are governed by the laws of the Republic of Uganda.

Any dispute will be handled in accordance with the dispute-resolution provisions of the applicable land sale agreement or, where none apply, by the courts of competent jurisdiction in Uganda.

22. Contact

TerraGo Real Estate Limited
Address: Plot 44, Ssemawata Road, Ntinda – Kampala, Uganda
Email: support@terragoland.com
Telephone and WhatsApp: +256 747 350 077
Website: www.terragoland.com